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Frequently Asked Questions

Yes our website is secure. In-fact our entire website is secure; unlike other websites we have imposed SSL (Secure Socket Layer) on all the pages of our website. You can see this in your browser’s address bar, top left corner that website name starts with https


We use 256 bit encryption to secure your personal data, card details.

You can see a security seal at the bottom of the page that looks like this:


For more details about how we handle your data please visit our privacy & security policy page.

Our all products are ready to ship but in such cases if product get sold out from our warehouse then it may take 5-7 days. If you have ordered stitched outfit we need additional 3 to 5 working days.
Shipping time depends upon availability of product with our suppliers, therefore it vary from product to product. 
For your convenience we have mentioned tentative shipping date on each product page. 

Shipping charges vary from country to country and total weight of the order. If you have any questions please contact us along with product code, quantity you want to order and delivery country and we will give you exact shipping price. 

Yes you can calculate the shipping charges. To do this,

  1. Add all the outfits to the shopping cart, update the quantity you want to order.
  2. Now click on shopping cart link in top right corner of the website.
  3. On shopping cart page, scroll down and you will find ESTIMATE SHIPPING form.
  4. Enter shipping country, state and zip/pin/postcode, and click on Get Quote button.

And it will calculate total shipping charges for your order.

For any questions please feel free to contact us.

The shipping charges are calculated on the total weight of number of products in your order. You can view the shipping cost once you enter your shipping details during checkout.

Yes, you will receive an email with the Tracking Code once your order is shipped.

Yes, we deliver to almost all countries in the world. If your country is not listed in delivery options during checkout, please contact us.

We accept returns within 2 days once you receive your order. To return it please contact us at support@suryavansicreation.com for more details please check our return policy.
Please always use registered post that provides you tracking details.

To return outfits please contact us at support@suryavansicreation.com

Returns would not be accepted for custom made/stitched clothing, including for sarees where the blouse is stitched, readymade stitched sarees or sarees stitched with custom blouse. However we would accept returns if there are any faults from our end.

In case you received the damaged or defective product and it is our mistake then yes you will get full refund or if you like you can make another purchase with equivalent amount of returned order. We refund the exact amount you paid for your order.

In India
We accept all major credit & debit cards and Net banking
We accept Cash on Delivery (This option is currently unavailable)

Outside India
We accept payments through Paypal. You do not have to have a paypal account to make payment. 
You can make payment using all major credit or debit cards. 

For any questions please feel free to contact us.

Once payment is confirmed you will receive an order confirmation email within 24 hours.

Please email us the 10 digit MTCN number along with your temporary reference number. We would generate your order, once we receive the payments from Western Union.

Please recheck if you have given your card details correct. If so, please contact your banks and explain them that you are trying to purchase from an online store. Your banks might block your cards for security issues. Alternatively contact us to arrange alternate payment methods.

Yes you can transfer payment direct to our  account. To receive the bank details please contact us at support@suryavansicreation.com

When you checkout and make payment, you will be taken to paypal page. Just below login window you will see a button to make payment without paypal account. Click there and you can make payment with your credit or debit card without having paypal account.

The address where you receive your card statements is called billing address

The address where you would like to deliver the goods is called the shipping address

Yes, you can give a different shipping address.

Each country has their own customs and local taxes on which we have no control over. You will be responsible to pay any custom duties imposed by your local government. For any questions please contact us?

FULL CATALOG: If any catalog tagged with full catalog stamp that means you can place your order for the all products given in catalog and assorted product is not available with those catalogs.

SINGLE CATALOG: If any catalog tagged with the single catalog stamp that means you can buy 1 or more products from those catalog. You are not bounded to buy the full catalog

Usually salwar kameez, blouse and lehenga choli can be stitched for bust size up to 42 inches. However it does not mean we cannot stitch it in larger sizes. Therefore if you believe you need it for larger size please discuss with our support executive before you place the order and we will work out possibilities to make it in sizes above 42 inches.

Please note that after order is placed and outfit cannot be made to size larger than bust sie 42 inches, we will need to cancel the order and issue you refund.

In most of the cases yes we can do it. But this highly depends upon the design of the outfit, embroidery and other work done on the outfit. If you are flexible we can customize any outfit as per your sizes. Please contact us with product code or image of the product before you place the order.

We love to make custom dresses for you. Just send us an email with your ideas, pictures and budget. Our designer team will contact you for further details and quote.

We are wholesaler and manufacturer and we are selling 100% original products. Our prices are cheap because we sale our all products at manufacturer price.

We are selling our products at company price which is the best deal for you because no one can offer you our products at company rates until unless they use replicas.

GST (Goods and Services Tax) is an indirect tax levied in India on the supply of goods and services. GST is levied at every step in the production process, but is meant to be refunded to all parties in the various stages of production other than the final consumer.

Payment gateway charges collected by the payment gateway company used on website for the secure payments. Usually retail website do not show charges for payment gateway as payment gateway charges already added with their product sale price but in our case we are selling products at manufacturer price and we are not adding any extra taxes or gateway charges with the product price. We want to be 100% transparent and honest with our respected customers.

If you do not want to pay the gateway charges then please contact to us and we will suggest you another payment options.

We will love to hear more questions you have.
email us at support@suryavansicreation.com